Privacy Policy
1. Introduction
ATWAM GROUP (“we,” “our,” “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information about visitors to atwamgroup.com and persons who contact us through our website or via WhatsApp.
We intend to operate in compliance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and applicable regulations.
2. Information We Collect
When you interact with our website or contact us, we may collect:
- Contact information you share with us (such as name, phone number, or WhatsApp number)
- Project details you share in enquiries or proposals
- Basic technical data that may be processed by the hosting infrastructure as part of normal server operation (such as IP address and browser type)
- Communications sent to us via WhatsApp or other channels
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and prepare project proposals
- Communicate about projects you engage us for
- Improve our website and services
- Comply with our legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data under the following bases:
- Contractual necessity: to respond to enquiries and fulfil service agreements
- Legitimate interests: to improve our services and communicate with prospects
- Legal compliance: where required by UAE law
5. Sharing Your Information
We do not sell your personal data. We may share it with:
- Project teams and specialist trades where necessary to deliver a service you have engaged us for
- Service providers that support website hosting or communications, where required for normal operation
- Government or regulatory authorities where required by UAE law
6. WhatsApp Communications
We use WhatsApp (operated by Meta Platforms) as a primary communication channel. When you initiate contact via WhatsApp, communications are subject to Meta’s Privacy Policy in addition to ours. WhatsApp contact is initiated by you voluntarily.
7. Data Retention
We retain your contact information and project-related communications for as long as necessary to fulfil the purposes described in this policy and to comply with legal obligations.
8. Your Rights
Under UAE PDPL and applicable laws, you may have the right to access, correct, or request deletion of personal data we hold about you, subject to legal retention requirements. To exercise these rights, contact us via the details below.
9. Security
We take reasonable technical and organisational measures to protect your personal data. No method of internet transmission is completely secure, but we continually review our approach.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent version.
11. Contact
For privacy-related queries or to exercise your rights, contact us via WhatsApp or phone:
Note: This document is provided for informational purposes. Professional legal review is recommended to confirm compliance with applicable UAE law before the website officially launches.